Employee Assistance Program (EAP)

Employee Assistance Program (EAP)

Significant changes in familiar routines and uncertainty about the future can lead to stress, anxiety or depression. Our Employee Assistance Program (EAP) helps with little issues, big problems and everything in between.

Optum Live and Work Well, Allscripts’ Employee Assistance Program (EAP) provider, is ready to help with small issues, big problems and everything in between.

Employee Assistance Program (EAP)

MDLIVE for behavioral health care

MDLIVE for behavioral health care

If you are enrolled in an Allscripts medical plan, you have another resource to help with stress, depression, addiction or other mental health issues: MDLIVE behavioral health. You can see a counselor or psychiatrist using the MDLIVE website or mobile app through a secure, live video connection.

Contact MDLIVE: 888.726.3171 | www.mdliveforcigna.com



Along with its many EAP resources, Optum Live and Work Well offers Talkspace, which lets you connect with a licensed therapist via private texting and live video sessions. You also have access to psychiatrist services and other online resources.

To get started, call the EAP at 866.248.4094 to obtain an authorization code prior to registering (first visit only), choose a provider, and message anywhere, anytime. Find more information at talkspace.com/connect.

Sanvello App

Sanvello App

The Sanvello App provides on-demand help with stress, anxiety and depression. It is available to you at no extra cost as part of Allscripts EAP benefits. This top-rated self-help app uses clinically validated techniques such as cognitive behavioral therapy (CBT) – a type of psychotherapy that has been shown to be especially effective for individuals experiencing high levels of stress, or symptoms of anxiety and depression.

Visit liveandworkwell.com to download the Sanvello app. Enter the Allscripts company access code: 31003 and select the Sanvello tile under Popular tools.

For immediate help

Don’t wait to get help If you or someone you know is in crisis or you are concerned about someone harming themselves or others, call 911 or go to the nearest emergency room.

National Suicide & Crisis Lifeline: 988

Available 24/7, to connect to free and confidential care with a trained crisis counselor.

Call or text 988 | chat 988lifeline.org

Addiction or substance abuse

Get 24/7 no-cost support from the Substance Use Disorder Helpline, which can provide education, guidance and resources.

| www.liveandworkwell.com/recovery

Domestic abuse

Contact the National Domestic Violence Hotline by phone or live chat. Advocates are available to talk to you free of charge and can help you find a safe solution.

800.799.SAFE (7233)
| www.thehotline.org

Earn the $125/month All Well credit for 2022

Date of hire Level to qualify By this date Credit received
Jan. 1, 2022 or later Level 2 (6,000 points) Within 31 days of hire Remainder of 2022
Level 3 (12,000 points) At any point in 2022 Remainder of 2022
How to earn points under the Virgin Pulse program

How to earn points under the Virgin Pulse program

Here are just a few of the ways you can earn points. For a complete list, associates can log in to Virgin Pulse and navigate to Rewards> How to Earn.

Activities How often you can earn Points
Complete online Health Check through Virgin Pulse Once per year 500
Flu shot Once per year 500
Retirement (CAPTRUST) Participant Advisory Services Engagement Once per year 250
Annual physical or well woman visit Once per year 500
Colonoscopy exam Once per year 500
Take 7,000 steps or 15 active minutes or 15 workout minutes (in any combination) 20 days in a month Monthly 400
Take 10,000 steps or 30 active minutes or 30 workout minutes (in any combination) 20 days in a month Monthly 500

At the beginning of each calendar quarter your points reset to 0 and you can start earning your next reward. Pulse Cash does not reset to $0 and will remain available. Points earned (must be at least Level 3) each calendar quarter (Jan. 1 – Sept. 30) are to fund the Health Account associated with your medical plan (HSA or HRA). Funds are deposited into your account within seven to 10 business days after the end of the quarter. Points earned between Oct. 1 and Dec. 31 are to qualify you for points required to earn the All Well medical premium credit.

Reasonable alternative

Reasonable alternative

If you have a medical condition or disability that you think could keep you from earning rewards…

Email Virgin Pulse directly  or call 833.532.6896 and ask for a reasonable alternative. Virgin Pulse will work with you, and if you wish, your doctor, to find a way to earn points regardless of your health status.

  • 866.248.4094
  • liveandworkwell.com

  • Access Code: 31003
    TDD/TTY: Dial 711 and enter the toll-free number listed above.
Confidential advice, short-term counseling, and referrals for a variety of issues


Connect with a licensed therapist — from anywhere, at any time.

Now you can get the extra support you need in a way that works for you. With Talkspace, you can reach out to a licensed, in-network Employee Assistance Program Provider, 24/7.

Here’s how Talkspace can fit your life:

  • Access Talkspace anytime, anywhere.
  • Find an EAP provider with an online matching tool.
  • Start therapy within hours of choosing your EAP provider.
  • Message your EAP provider whenever — no appointments necessary.
  • Get messages back throughout the day, five days a week.
  • Choose real-time face-to-face video visits by appointment, when needed.

To get started, call your Employee Assistance Program at 866.248.4094 to obtain an authorization code prior to registering (first visit only), choose a provider, and message anywhere, anytime. Contact talkspace.com/connect

Learn more


Help with stress, anxiety and depression

As part of your EAP benefits, you can download the Sanvello app that offers clinical techniques to help dial down the symptoms of stress, anxiety and depression — anytime. Connect with powerful tools that are there for you right as symptoms come up. Stay engaged each day for benefits you can feel. Escape to Sanvello whenever you need to, track your progress and stay until you feel better.

Learn more