Emotional support 24/7
Now, more than ever, it’s important to prioritize your emotional well-being. Allscripts provides a number of programs and resources to help. Keep reading to see what your benefits can do for you.
Bonus! Nearly all the programs listed here are FREE for you to use.
National Suicide & Crisis Lifeline: 988
If you or someone you know is having thoughts of suicide or experiencing a mental health or substance use crisis, you can contact the National 988 Suicide & Crisis Lifeline, available 24/7, to connect to free and confidential care with a trained crisis counselor. Call or text 988 or chat 988lifeline.org.
The Lifeline is comprised of a national network of over 180 local crisis centers, combining custom local care and resources with national standards and best practices. The existing National Suicide Prevention Lifeline number, 1-800-273-8255, will also continue to be available.
Employee Assistance Program (EAP)
Significant changes in familiar routines and uncertainty about the future can lead to stress, anxiety or depression. Optum Live and Work Well, Allscripts’ Employee Assistance Program (EAP) provider, is ready to help with small issues, big problems and everything in between.
You and your family can access free support or get in touch with a licensed counselor anytime 24/7 by contacting the Live and Work Well EAP at 866.248.4094. Or go to www.liveandworkwell.com Access Code: 31003. For TDD/TTY: Dial 711 and enter the toll-free number listed above. Download the myliveandworkwell app through the Apple App Store or Google Play.
Along with its many EAP resources, Optum Live and Work Well offers Talkspace, which lets you connect with a licensed therapist via private texting and live video sessions. You also have access to psychiatrist services and other online resources.
To get started, call the EAP at 866.248.4094 to obtain an authorization code prior to registering (first visit only), choose a provider, and message anywhere, anytime. Find more information at talkspace.com/connect.
The Sanvello App provides on-demand help with stress, anxiety and depression. It is available to you at no extra cost as part of Allscripts EAP benefits. This top-rated self-help app uses clinically validated techniques such as cognitive behavioral therapy (CBT) – a type of psychotherapy that has been shown to be especially effective for individuals experiencing high levels of stress, or symptoms of anxiety and depression.
Visit liveandworkwell.com to download the Sanvello app. Enter the Allscripts company access code: 31003 and select the Sanvello tile under Popular tools.
MDLIVE for behavioral health care
If you are enrolled in an Allscripts medical plan, you have another resource to help with stress, depression, addiction or other mental health issues: MDLIVE behavioral health. You can see a counselor or psychiatrist using the MDLIVE website or mobile app through a secure, live video connection.
Contact MDLIVE: 888.726.3171 | www.mdliveforcigna.com
If you need immediate help
Don’t wait to get help If you or someone you know is in crisis or you are concerned about someone harming themselves or others, call 911 or go to the nearest emergency room.
Other resources include:
Optum Emotional Support Public Line
866.342.6892 (Free of charge; available to you and your family)
Addiction or substance abuse
Get 24/7 no-cost support from the Substance Use Disorder Helpline, which can provide education, guidance and resources.
855.780.5955 | www.liveandworkwell.com/recovery
Call the National Suicide Prevention Lifeline. Counselors are available 24/7 and can help you make a safety plan if you need help or if you’re worried about a family member or friend.
800.273.TALK (8255) | www.suicidepreventionlifeline.org
Contact the National Domestic Violence Hotline by phone or live chat. Advocates are available to talk to you free of charge and can help you find a safe solution.
800.799.SAFE (7233) | www.thehotline.org